Conversational AI Platform DRUID Receives Investment

DRUID, the world leader in conversational artificial intelligence technology, has received investment! Druid announced a successful $30 million Series B led by TQ Ventures with participation from new investors Smedvig Capital, Endeavour, Verve Ventures and existing investors GapMinder, Hoxton Ventures and Karma Ventures. The funding will be used for DRUID's international expansion, specifically to continue to accelerate its footprint in the US market, which currently accounts for 60 per cent of DRUID's current revenue.

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DRUID

What do we know about DRUID's platform? It provides businesses with the tools to build and design interactive business applications (CBA) to provide the most natural employee-customer experience. Early customers appreciate that the DRUID suite can be implemented in any existing technology environment without replacing previous investments in ERP, CRM, RPA or other digital tools. Moreover, DRUID's recent integration with ChatGPT through Microsoft's Azure OpenAI Service makes generative AI enterprise-ready and secure.

Furthermore, DRUID's CBA enhances the technological capabilities of Conversational AI with the power to understand business context and trigger intelligent actions. This provides a user-friendly conversational layer that brings customers closer to their users and allows use across multiple channels to facilitate successful business completion. Many industry leaders have implemented DRUID's technology with outstanding results. Kmart, Liberty Global, Texas Children's Hospital, White Castle, NHS, Auchan, Georgia Southern University, Société Générale, Erste Group, BNP Paribas, Axa and more. By integrating DRUID's Conversational Business Applications platform, they have realised significant improvements in both customer engagement and employee benefits.

Organisations Reported Increased Customer Satisfaction

These organisations reported increased customer satisfaction, reduced wait times and increased problem resolution rates. Freeing employees from repetitive tasks allows them to focus on more strategic and meaningful responsibilities. This leads to increased employee productivity and satisfaction, as well as overall team morale. The new round of funding follows DRUID's continued growth and development. In 2022, DRUID increased its annual recurring revenue by 2.5 times compared to 2021. It is forecasting a further 3 times growth this year.